Terms of Service — Nubo Labs

1. About these terms

These terms govern your use of Nubo Labs services. By engaging our services you agree to these terms. Nubo Labs Ltd is registered in England and Wales.

2. Our services

We provide cloud infrastructure auditing, optimisation, security, monitoring, and related technical services. The specific scope of each engagement is agreed in writing before work begins.

3. Your responsibilities

Provide accurate information about your infrastructure
Grant only the access level agreed — read-only unless otherwise specified in writing
Ensure you have authority to grant us access to the cloud accounts you share with us
Not hold us liable for pre-existing issues in your infrastructure

4. Our responsibilities

Perform services with reasonable skill and care
Keep your credentials and data confidential
Never make changes to your infrastructure without your explicit written approval
Deliver agreed reports within the timeframes specified

5. Payment

One-off audit fees are due before work begins. Monthly retainer fees are due on the first of each calendar month. We reserve the right to pause services on accounts more than 14 days overdue.

6. Intellectual property

Our methodologies, scripts, and tools remain the intellectual property of Nubo Labs Ltd. Reports and recommendations delivered to you are yours to use freely. You may not resell or redistribute our tools or methodologies without written permission.

7. Limitation of liability

We are not liable for any indirect or consequential losses. Our total liability in any engagement is capped at the fees paid in the preceding 3 months. We are not responsible for infrastructure issues that existed before our engagement.

8. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the engagement, including but not limited to infrastructure details, costs, and business strategy.

9. Termination

Either party may terminate a monthly retainer with 30 days written notice. We reserve the right to terminate immediately if these terms are materially breached.

10. Governing law

These terms are governed by the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Nubo Labs Ltd, Leeds, UK
kenziebollon@nubolabs.co.uk